Refund policy
Returns
We want you to be happy with your HΛΛSE products.
If something isn’t right, you can request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- unused
- in original condition
- in original packaging
- accompanied by proof of purchase
To request a return, please contact:
Please contact us before sending any items back so we can provide return instructions.
Damaged or incorrect items
Every order is checked before leaving us, but if something isn’t right, we’ll make it right.
Please inspect your order when it arrives and contact us as soon as possible if:
- your item is damaged
- your item is defective
- you received the wrong product
We will review the issue and arrange the best solution.
Exchanges
If you would like to exchange an item, contact us and we’ll help arrange the best option.
The quickest way to receive a replacement item may be to return your original order and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be processed back to your original payment method.
Please allow time for your bank, credit card company, or payment provider to process the refund.
Sale items and gift cards
Sale items and gift cards may not be eligible for return unless required by law.
International customers
International customers may have additional rights depending on their location.
Contact
For any return or refund questions: